Terms & Conditions

Checking Your Delivery

We request that you check your delivery (regardless of size) within 48 hours of receipt to ensure all items are correct.  We will not be able to issue a refund if any discrepancies are reported after this time.

Delivery

All our deliveries are sent using Next Day Delivery via our delivery partners.  Please allow up to 5 working days as sometimes delays occur that are outside of our control.

If you haven’t received your order within 5 working days of shipping notification, please email us at GoneMissing@GoodStuffDrinks.com.

Note: Orders are not shipped on weekends, bank holidays and at busy times (e.g. Christmas) shipping may be delayed.

Courier deliveries

Standard deliveries are normally between 8am and 5pm on Monday to Friday.  During busy periods, couriers may deliver outside of these hours.

Only book a delivery if somebody will be in to accept it during the hours stated above or if you’ve designated a safe place for the goods to be left.

‘Leave Safe’ instructions

A signature is required when our couriers deliver a parcel.  If you designate a safe place that doesn’t require a signature (e.g. back garden, shed, under porch) you agree liability for any loss should the parcel(s) go missing after it’s left.

If no-one is available to receive the delivery, our couriers will leave a contact card detailing how you can rearrange delivery or how to collect from a local depot.

Please be aware you cannot change the delivery address after a delivery job is booked without incurring a new delivery charge.

Returns

You may cancel your order for any reason up to and including 14 calendar days from the date of delivery of your order, provided all the bottles are unopened and intact.

To return your goods, please send us an email at HereToHelp@GoodStuffDrinks.com via our contact us page with your order number and reason for return.

The postage and safe return of the goods in this case is the customer’s responsibility. We will refund the full price of the products ordered minus any discounts and delivery charges within 14 days from the date of cancellation or receipt of returned goods, whichever is the later.

We must be made aware of any claims for non-delivery within 7 working days of your delivery date, but please remember all you need to do is contact us if you have any questions.

The customer is fully responsible for postage costs in order to return the products.

Money Back Guarantee

Here at Good Stuff Drinks we offer a money back guarantee if you’re not completely happy with your purchase. Please send us an email at HereToHelp@GoodStuffDrinks.com via our contact us page. as soon as possible with your order number and reason for return. All we ask is that you haven’t drunk all your order so our minimum return amounts per order is 83% which normally breaks down to:

  • Minimum 5 bottles from an order of 6
  • Minimum 10 bottles from an order of 12
  • Minimum 20 bottles from an order of 24

The postage and safe return of the goods in this case is the customer’s responsibility. We will refund the full price of the products ordered minus any discounts and delivery charges within 14 days from the date of cancellation or receipt of returned goods, whichever is the later.

Privacy Policy

Your data is in safe hands. As you browse GoodStuffDrinks.com, cookies will be placed on your computer to help us measure our content and web flow.

We collect personal information about you to enable us to process and deliver your order. When registering on our website, you consent to GoodStuffDrinks.com maintaining, recording, holding and using the personal data we collect about you. This may also include sharing your data with third party software providers that help the site run smoothly (e.g. Omnisend), but we'll never sell your data to spammers. All data is collected lawfully and maintained in accordance with Data Protection Act 2018 and EU GDPR. 

Disclaimer

Good Stuff Drinks has taken every effort to ensure that the information on this website is correct, accurate and up to date. We take no responsibility whatsoever for information that is incomplete, inaccurate or out of date. Occasionally we may need to substitute selection pack products due to unforeseen circumstances, but we will endeavour to contact you beforehand.

Good Stuff Drinks shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.

All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland.

Good Stuff Drinks assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and Good Stuff Drinks will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.

All our wine and beer will have a minimum of two weeks best before date unless stated.

In some rare occasions it may be necessary to substitute a beer for a like for like beer.

Promotions

All vouchers and offers, unless otherwise stated, are intended for single use only. One valid UK credit/debit card per account. Promotions cannot be used in conjunction with any other offers.

Company Details

Good Stuff Drinks Ltd is a Limited Company and registered in the UK

Company Number: 11765340

Our registered address is 20-22 Wenlock Road, London, N1 7GU

Age restrictions

You must be over 18 years old to purchase.

Here to Help

Here at Good Stuff Drinks we do everything we can to help our customers, whether it’s a question you have about a drink, a query about your order or a mistake with your order (we’re human after all).  Either way, just drop us an email at HereToHelp@GoodStuffDrinks.com via our contact us page.

We work some pretty erratic hours while building the Good Stuff Drinks empire (we're currently a single stormtrooper with a long way to go before getting a Death Star *).  We will sometimes reply very early in the morning, in the evening or at the weekend, but we'll always try to get a response to you within one working day.

* - for those of you that aren't Star Wars fans, stormtrooper and Death Star are from the films.  I don't want you thinking we're crazy  astronomers.